WASHINGTON - Even as frustrated commuter rail and Amtrak Passengers wondered for hours Where Their trains were delayed, the rail company chose Thurs return media phone calls, please update Rather ITS Twitter website or about the massive power failure That stopped trains in the busy Northeast Corridor ITS.
"We Apologize if anyone felt inconvenienced. We responded as quickly as me wish you had," Amtrak spokesperson Karina Romero Told WTOP.
"We were returning CALLS media as quickly as me wish you had," says Romero. "Unfortunately" when this happens During a rush hour, the number of phone CALLS Can be overwhelming. "
Asked Whether Amtrak Might not have communicated more effectively with you directly stranded Passengers using social networking, Romero Said That wasn't the company's policy.
"We always Reach Out to the media first, Because days to do, They REACH the greatest number of Passengers," Romero says.
While social networking including allow Amtrak Thurs'd communicate with you directly Passengers Their smartphones searching for answers, Romero Said Amtrak's priority is "Communicating with mass media.
"We do not have a Twitter site, we are working That is, vain right now Reaching out to the media is our number one goal Because That's all a much WIDER audience."
Approximately-three hours on the power failure began, Amtrak's Twitter account made ITS first reference, reading "Overhead power has Been restored along the Northeast Corridor."
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